Frequently Asked Questions
📦 Ordering & Customization
How do I place an order?
Placing an order is easy! Simply choose your phone model, customize your case using our design options, and add it to your cart. Once checkout is complete, your order is sent directly into production. Or contact us with our hands free design
Can I customize my phone case?
Yes! All of our cases are made to order. You can upload images, add text, or create a design that’s uniquely yours.
Can I change or cancel my order after placing it?
Because our cases are custom-made, orders begin processing shortly after checkout. If you need to make a change, contact us immediately and we’ll do our best to help—but changes are not guaranteed once production begins.
What phone models do you support?
We support a wide range of popular phone models. Available options will be shown during the customization process. If you don’t see your model, feel free to reach out to our support team.
đźšš Shipping & Delivery
How long does it take to receive my order?
Production typically takes a few business days, followed by shipping. Delivery times may vary depending on your location and selected shipping method.
Will I receive tracking information?
Yes! Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.
Do you ship internationally?
International shipping availability may vary. Shipping options will be displayed at checkout if available for your location.
🔄 Returns, Replacements & Warranty
Do you accept returns?
Because our products are custom-made, we do not accept returns for buyer’s remorse or design errors submitted by the customer.
What if my case arrives damaged or defective?
We’ve got you covered. If your case arrives damaged, defective, or incorrect, please contact us within 120 days of your original purchase date. Our team will review your claim and assist with a replacement if approved.
How do I submit a warranty or replacement claim?
All claims must be submitted through our Warranty Claim Page by filling out the required form. Each claim is carefully reviewed by our support team.
How long does the warranty last?
Our warranty coverage expires 120 days after the initial purchase date.
đź’¬ Customer Support
How can I contact customer support?
You can reach our support team through our website’s contact form. We aim to respond as quickly as possible and provide clear, helpful solutions.
When will I hear back from support?
Our team typically responds within 1–2 business days, excluding weekends and holidays.
What information should I include when contacting support?
For faster assistance, please include your order number, a description of the issue, and photos if applicable.
How can I contact customer support?
You can reach our support team through our website’s contact form. We aim to respond as quickly as possible and provide clear, helpful solutions.
When will I hear back from support?
Our team typically responds within 1–2 business days, excluding weekends and holidays.
What information should I include when contacting support?
For faster assistance, please include your order number, a description of the issue, and photos if applicable.
âť“ General Questions
Are R&J Hub phone cases protective?
Yes! Our cases are designed to offer everyday protection while keeping your style front and center
Do colors and designs look exactly like what I see on screen?
We do our best to ensure accurate colors, but slight variations may occur due to screen settings and printing processes.